Privacy Policy

Lotte Coralis VietnamCo., LTD prime importance on customer personal information, and complies with "the Personal Information Protection Act." Lotte Coralis informs guests of means and purpose for which personal information provided have been used, and what measures we have taken to protect personal information according to our privacy policy.

Article 1. Scope and methods of collecting personal information

1.1 Scope of collecting personal information

Lotte Coralis may collect minimal personal information in order to provide proper service.

1.2 Methods of collecting personal information

Lotte Coralis may collect personal information in the following ways.

Website registration, in written form (application for membership, booking, rental contract, guest registration)

Article 2. Personal information collection, use purposes and retention period

Lotte Coralis collects personal information to provide services, as follows:

1. Sign-up online for leasing

- Obtaining items: Name, Phone number, E-mail

- Obtaining purpose: To provide service registration

- Retention period: 1 years

- Rights of refusal and disadvantages: Customer can refuse the consent, but cannot sign up for homepage

2. Sign-up by offline document: service resident

- Obtaining items : Name, Phone number, E-mail, Address, Gender, Age, ID/passport, nationality, credit card

- Obtaining purpose: To provide room reservation, personal identification, payment guarantee and Customer Counselling

- Retention period: 2 year after stay and 5 days after canceling date if canceling reservation

- Rights of refusal and disadvantages: Customer can refuse the consent, but limitation of services.

3. Sign-up by offline document:  fitness membership

- Obtaining items: Name, Phone number, E-mail, Address, Gender, Age, ID/passport, nationality

- Obtaining purpose: To provide membership service and manage membership

- Retention period: 2 year after membership withdrawal

- Rights of refusal and disadvantages: Customer can refuse the consent, but limitation of services.

4. Sign-up by offline document: Office leasing

- Obtaining items: business license, tax certificate, email, contact number

- Obtaining purpose: Cooperate information are collected to provide information to relevant Lotte internal Department and to create Lease Agreement.

- Retention period: 10 year

- Rights of refusal and disadvantages: Customer can refuse the consent, but impact of Lease Agreement.

5. Sign-up when enter/exit the building

- Obtaining items: Name, Phone number, E-mail, ID number

- Obtaining purpose: the building safety and security

- Retention period: 2 years

- Rights of refusal and disadvantages: Customer can refuse the consent, but cannot enter

Article 3. Personal information disposal methods

Personal information printed on paper: to be cut into pieces by a shredder or incinerated

Personal information stored in electronic files: to be deleted using a technical method that makes it impossible to regenerate it

Article 4. Entrusting and handling of personal information

Upon making an entrustment contract, Lotte Coralis sets forth clearly strict compliance with instructions related to privacy, prohibitions on personal information, responsibility for accidents, etc. and keeps the contents of such contracts and form in writing, for the safe protection of personal information.

 The Company will only provide personal information for 3rd party when disputes occur as legal consultant may need to involved and supervise third party service providers observing specified matters properly within the scope of activities to be entrusted to ensure that personal information subject to such entrustment is managed safely.

Article 5. Methods of reading and correcting personal information, canceling membership, and withdrawing consent

Customers may read or correct their registered personal information or cancel the membership at any time. If customers make a request for correcting an error in their personal information, such information will not be used or provided until such correction is finished. Also, if erroneous personal information was already provided to a third party, we will correct the error by immediately notifying the third party of modified information.

Article 6. Personal information administrator

Lotte Coralis appoints personal information administrators as follows to protect members' personal information, to collect their opinions, and handle complaints, about such information:

Department in charge of personal information: Marketing Team, Planning Team and IT Team

- Personal Information Officer: Mai Hoang (Tel: 024-3333-6013  Email: maihoang@lotte.vn)

-  Marketing division Officer: Thuan Nguyen(Tel: 024-3333-6023 Email: thuannguyen@lotte.vn)

- IT Division Officer: Dinh Do (Tel : 024-3333-6059 Email: baodinh@lotte.vn)

This Privacy Policy was established on May 1st ,2019, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies will be announced on the website of our main office.

54 Liễu Giai, Quận Ba Đình, Hà Nội
Điện thoại : 024 3333 6018
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Privacy Policy